Home / Help centre

InterviewWatch help centre

Everything your team needs to run monitored interviews and work candidates through the pipeline. Each guide follows the screens in the app, in the order you meet them.

New here? Start with the quick start. It takes you from signing up to a first monitored interview in about ten minutes.

Getting started

Set the account up once, then everything else is daily work.

Quick start

Create the company, add a job and a candidate, and run your first monitored interview end to end.

Team and access

Admins versus interviewers, invites, what each role can see, and company-wide defaults.

Plans and billing

What is included free, what the $5 monitored interview covers, and how to change plan.

Interview monitoring

The monitor agent, the live session, and the signed report that comes out of it.

Schedule an interview

Pick the candidate and job, set the time and owner, and decide whether the round is monitored.

What the candidate does

The join link, the download, the interview code, and the consent screen. Safe to share with candidates.

Live monitoring

Read the live session view, active signals, the event feed, and what happens if the agent drops.

Integrity reports

Score bands, findings, evidence coverage, downloading the signed JSON, and monitoring a report.

Scorecards and feedback

File a recommendation after a round, read earlier rounds, and waive a scorecard that is not coming.

Applicant tracking

The built-in ATS: jobs, a six-stage board, and the ways candidates get onto it.

The pipeline board

Stages, card states, deciding a stage, idle cards, rejecting, and reopening an application.

Bring in applicants

Connect your own career page to the apply API, or bulk import applicants from a CSV.

Connect an external ATS

Greenhouse sync, real-time webhooks, report write-back, and ATS-managed mode.

When something looks wrong

The questions support answers most often.

Troubleshooting

The agent will not connect, the code is rejected, a report is missing, sync failed, invites never arrive.

Contact support

Still stuck? Send us the interview link or the company name and we will look at the record.